Welcome to Swagify's Privacy Policy!

1.1. Information collected about Users and Merchants and how we use it

Where you are a User and it is necessary to fulfil our contract with you for the purposes of providing, maintaining, or improving our products and Services (including, to the extent permitted by applicable law, any matters in our legitimate interests with respect to the Services), we will confirm your identity, contact you, provide customer support, operate your account with us and invoice you. For the aforementioned purposes, we collect information that may contain the following personal data:

• Name;
• Company name;
• Shipping information;
• Email address and phone number;
• Payment and billing information (payment method details, first and last digits of your payment card);
• Order handling information.

If you have given your consent when registering your account, when subscribing to our newsletter or blog, or shared your email address or other personal data with us to receive any other information, we will process your email address to send you the informative and/or promotional materials to which you have subscribed. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers and through your notification settings on Swagify.

We obtain location information you provide in your profile or your IP address. We use and store information about your location to provide features and to improve and customise the Services, including analytics, performance monitoring, localisation, regional requirements, local content, search results, recommendations, delivery and mapping services, and non-precise location marketing.

When you call our customer support phone line, we may monitor or record the call to ensure the quality of our customer support. If you have a Swagify account, we will retain the recording for as long as you have an account. If you do not have an account, we will delete the recording within 12 months or retain it if needed to resolve disputes.

By using cookies and similar technology on our website, we may collect data such as information on your device, your preferences, information filled while visiting our website, your interaction with the website, and other information used for analytical, marketing, and targeting activities.

As it is in our legitimate interests to ensure our network security, give you access to and improve our Services, we also collect the following technical usage data:

• How and when you access your account;
• Information about the device and browser you use;
• IP address and device data.

1.2. Information collected about our Merchant's Customers

Where we act on a Merchant's behalf to fulfil an order with regard to the Merchant's customer, we are a data processor and we collect information relating to the Merchant's customer, such as name, email address, phone number, shipping address, and other information about the Merchant's customers.

If you are a customer of the Merchant, the Merchant is the data controller with regard to your personal data and should provide you the information on how your personal data is collected and processed when using our Services. The Merchant is your contact for any questions you have about how it handles your personal data.

In order for Swagify to provide you with our Services, we work with third parties who perform services on our behalf and with whom we share personal data to support our Services (“Service Providers”).

Information you have provided to us during the use of our Services, including technical usage data, is shared for business purposes in our legitimate interests with third parties who provide hosting and server co-location services as well as data and cyber security services.

Information you have provided to us during the use of our Services may be shared with third-party manufacturing services whom we engage to provide our Services to you.

Your email address and other contact details, plus your messages to customer service, may be shared with communication, email distribution, content delivery, and customer support system providers.

Information regarding your purchases and payments is shared with billing and payment processing services, fraud detection and prevention services, accounting and financial advisors, and advisors so we can provide our Services to you.

Information regarding your use of our website and other information received from cookies and similar technology is shared with web analytics, session recording, and online marketing services.

In certain circumstances, we are required to share information with third parties to comply with legal requirements or requests, as well as to protect our, or a third party's, lawful interests. This may include:

• A prospective purchaser or purchaser that acquires all or substantially all of us or our business;
• A third party if we sell or buy any business or undergo a merger, in which case we may disclose your information to the prospective buyer; and
• A third party if we sell, buy, merge, partner, reorganise, liquidate, or otherwise undertake a business transaction or sell some or all of our assets.

We may retain your personal data for as long as you have a Swagify account or any of the abovementioned legal bases for personal data processing still exists. For example, if you unsubscribe from marketing, newsletter, or blog emails, we will stop processing the personal data for such purposes.

After terminating your relationship with us, we may continue to store copies of your data as necessary to comply with legal obligations, resolve disputes, prevent fraud and abuse, enforce agreements, and protect legitimate interests where permitted by applicable law.

If you are a User or Merchant located in the European Economic Area or the United Kingdom, you have certain rights with respect to your personal data. You may request access, correction, amendment, deletion, or restriction of use by logging into your Swagify account or by reaching us using the contact information provided below.

These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required or permitted by law to retain.

If you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority.

We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. We encourage you to set strong passwords for your Swagify account, limit access to your computer and browser by signing out after you have finished your session, and avoid providing us with any sensitive information.

All information you provide may be transferred or accessed by our parent company in the United States, affiliate companies and subsidiaries in other countries, and Service Providers for the provision of our Services. When we transfer information globally, we take necessary measures to ensure appropriate protection of your information.

Under the California Consumer Privacy Act (“CCPA”), California residents are afforded certain rights about the Personal Information we have collected about them.

We are both a “business” and a “service provider” under the CCPA, depending on how you interact with us. This section applies only to personal information we collect in our role as a business. Where we act on a Merchant's behalf to fulfil an order with regard to the Merchant's customer, we are a Service Provider under the CCPA.

In the chart below, we have described the categories of Personal Information that we have collected and shared over the past twelve (12) months, the purposes for such collection, and the types of entities with whom we have shared such information.

Any changes we make to this Privacy Policy in the future will be posted on this page. Therefore, we encourage you to check this page frequently from time to time.

If you have any questions about your personal data or this Privacy Policy, or if you would like to file a complaint about how we process your personal data, please contact us.

The version of this Policy is effective January 01, 2024.